Cancellation policy

Anp Shop

1. Overview

At Anp Shop, we understand that sometimes you may need to cancel an order. This Cancellation Policy outlines the conditions under which orders can be cancelled and how the process works.

2. Eligibility for Cancellation

  • Orders can only be cancelled before they are shipped.

  • Once the order has been dispatched, cancellation is no longer possible. In such cases, you may follow our Return & Refund Policy instead.

3. How to Cancel an Order

To cancel your order:

  1. Contact our support team as soon as possible via email or website contact form.

  2. Provide your order number and reason for cancellation.

  3. Our team will confirm if the cancellation is possible.

4. Refunds for Cancelled Orders

  • Approved cancellations will result in a full refund to your original payment method.

  • Refunds may take 7–10 business days to reflect in your account, depending on the payment method and bank processing times.

5. Non-Cancellable Orders

Certain orders cannot be cancelled, including:

  • Orders already shipped or in transit

  • Customized or personalized products

  • Sale or clearance items (if applicable)

6. Policy Updates

Anp Shop reserves the right to modify this Cancellation Policy at any time without prior notice.

7. Contact Us

For cancellation requests, please contact us:

Email: support@anpshop.com